City Health Care Partnership CIC conducted our fifth annual patient experience survey in July and August 2013.
Service users were asked to undertake a short questionnaire on how they felt they were treated during the treatment/visit, the overall quality of the service received and suggestions for improvement.
The survey was conducted by SMSR Ltd on behalf of City Health Care Partnership, either on the phone or face-to-face. SMSR Ltd are fully compliant with data protection, MRS code of conduct and NHS guidance.
The results from this year's survey in January 2014. They show that most people were happy with the services they received from CHCP CIC; where people raised concerns or expressed dissatisfaction, we will be taking steps to improve.
The Summary Report click here.
The Full Report click here.